Medium Pet Cooling Mat 40cm X 60cm

Shipping and Return Policy

• 30 - Days Money-Back Guarantee & Returns Process
• Free Delivery Shipping 8 to 12 days
• Fast Shipping Fee £6 (6 to 8 days)

We ship to all in the United Kingdom. During sale periods and promotions the delivery time may be longer than normal.

Cancellation Policy

If a buyer or business account wants to cancel a web order, there is no charge if you email us with your order reference number or order number before the product is shipped. However, a 25% shipping fee will apply.

If the item has just been shipped, the best guideline is not to open the package when it appears. The Customer can then return the item to us within 3 days of its appearance. Please ensure your item is satisfactorily repackaged in its original packaging; in either case, a half restocking fee may apply.

The product must be received by us in an unused and resalable condition, including all accessories, packaging, etc., within fourteen days after the Customer approves of the goods. You will need to coordinate and pay for return shipping and protection against accidents or damage to goods while in transit. After all, you are responsible for any lost products.

Return and Exchange

• An original invoice is required for return, exchange, and warranty service.
• All items are eligible for return and exchange except (Electronic Gadgets, Bluetooth Devices, Beauty Products, Watches, Massager Devices for pain relief, Pet Products, Automobile, Sports & Outdoor, Home & Kitchen and etc.) unless there is a manufacturing defect
• Items in original packaging
• Returns are accepted within 3 days and exchanged within 7 days from the date of purchase
• Items sold can be returned along with purchased items if the items sold are still in their original condition; otherwise, the price will be deducted.
• Items purchased via voucher, credit card, or cash are non-refundable.
• Refunds collected for third parties are only subject to the Service Provider's return and exchange policy and require the Customer to present a deposit slip with the Direct Smart Store invoice. https://directsmartstore.co.uk/shipping-and-returns/

Help

Give us a shout if you have any other questions and/or concerns.